Refund & Cancellation Policy

Last updated: 20 September 2026

1. Cancelling an order

You can cancel an order before it is dispatched by emailing contact@thinkrotor.com or WhatsApp with your order number. Cancelling before dispatch gets a full refund including shipping. Once dispatched, an order cannot be cancelled but may be returned under Section 2.

2. Returns

We accept returns within 7 days of delivery if the product arrived damaged or defective, you received the wrong product, or the product is unopened and unused in its original packaging (return shipping paid by you in this case). Tell us within 48 hours of delivery for damaged, defective or wrong items, with photos or an unboxing video.

3. Filters and opened products

Replacement filters are sold as a sealed set of 20 and are consumable and hygiene-sensitive. An opened or unsealed filter set cannot be returned unless defective or sent in error. An opened purifier can only be returned if defective or sent in error.

4. How refunds are made

We inspect a returned product within 3 business days of receiving it. An approved refund is initiated within 3 business days of that inspection, to the original payment method, and usually reaches your account in 5 to 7 business days.

5. Failed or duplicate payments

If money was debited but no order confirmed, or you were charged twice, the extra amount is normally reversed automatically within 5 to 7 business days. Email us with the transaction reference if it is not.

6. Warranty claims

Handled under the warranty terms stated on the product page or invoice.

7. Contact

Email contact@thinkrotor.com. Phone +91 73057 94009. Monday to Saturday, 9:00 am to 5:00 pm IST.